HP 3 Year Pickup And Return With Accidental Damage Protection and Risk Free
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Other offers available with the product:
Risk Free!
- Get 100% money back (excluding tax)
- Accidental damage protection
- Hardware Repair Coverage
- Coverage begins day of PC purchase
- No extra fees for repairsSee all Specs
Product # U9YR3E
HP 3 Year Pickup And Return With Accidental Damage Protection and Risk Free
$0.00
Coverage starts day of PC purchase. This HP Care Pack service plus Accidental Damage Protection provides reliable support and expedited repairs. Your device will be repaired by experts with genuine HP parts and no hidden fees or deductibles. You’ll enjoy quick pickup, repair and return of your PC, shipping included. You will also have access to technical support 7 days a week and extended coverage—while keeping your PC covered by the manufacturer that knows it best. This Care Pack is meant to be purchased within the first year of owning a PC.
For service terms and conditions, you may visit: www.hp.com/go/adpterms
This is a Care Pack that qualifies for our Risk Free Rebate. The Risk Free Rebate allows you to protect your PC with an HP Care Pack; and if you don’t use it, get your money back, excluding taxes paid, guaranteed.
Visit http://store.hp.com/us/en/riskfreecarepack for more information.
For service terms and conditions, you may visit: www.hp.com/go/adpterms
This is a Care Pack that qualifies for our Risk Free Rebate. The Risk Free Rebate allows you to protect your PC with an HP Care Pack; and if you don’t use it, get your money back, excluding taxes paid, guaranteed.
Visit http://store.hp.com/us/en/riskfreecarepack for more information.
Drops and spills protection
Accidents happen, but fortunately your device is protected. HP will repair or replace your device if it’s been damaged from any accidental drops, spills, or electrical surges.
Reliable support 7 days per week
Connect with knowledgeable agents, available to you 7 days per week, and get your device repaired quickly with no unexpected costs.
Free and easy shipping
Does your PC need to be sent in for repair? Don’t worry! HP will mail you a pre-paid shipping label and box, so your repair shipping comes at no additional cost.
Technical details
HP 3 Year Pickup And Return With Accidental Damage Protection and Risk Free is rated
out of
5 by
439.
Rated 5 out of
5
by
B Thurman from
Warranty
I wish this started after the manufactures warranty ended
Date published: 2022-09-15
Rated 5 out of
5
by
Sheryl Gray from
Security
feel secure that my device will be taken care of
Date published: 2022-09-11
Rated 1 out of
5
by
JHTX from
Still no machine
I would love to review the care pack but I still have no machine and have received little communication as to why.
Date published: 2022-09-09
Rated 1 out of
5
by
user111111 from
Product delayed
How can I rate this when my computer is delayed by weeks? Makes it hard to start the semester.
Date published: 2022-09-08
Rated 5 out of
5
by
Psyc Major from
Psyc Major
The 3yr with accidental damage should cover 4 years as well as 3. This laptop as I am sure others are normally purchased for a new student and as we know school goes 4 years and them some.
Date published: 2022-08-20
Rated 1 out of
5
by
Gabe_ from
Customer service fail
This could be the worst shopping experience I have ever had. I was very excited for my new Spectre 360 13.5. It was going to be a great computer for nursing school but it was broken when I received it. The cooling fan was hitting something. I called to report it and that is when the real trouble started. I spoke with tech support and agreed it was a hardware issue. So they transferred me to sales to setup the exchange. The first sales agent told me I had to return it for a full refund and purchase a new computer but it was going to be more expensive because prices had gone up since I first purchased my computer. I explained to her that this was a faulty computer and I was not going to pay anything extra. I'm not returning it because I don't want it I am returning it because it was made incorrectly. After over an hour she didn't understand so I got off the phone. I called back and spoke to sales agent #2. She told me I shouldn't be charged anything and started to process the exchange however she did not include the 3 yr care pack I had purchased and charged me for shipping (another hour on the phone). I called back again and spoke with sales agent #3 who told me he could put the care pack on the exchange and give me free shipping. He canceled the order and then told me he would have to process the order as a return and charge my credit card for a new computer but it would cost $2,100. He said he knew this was a little more than what I originally paid so he would give me head phones for free (1.5 hours on the phone). I then asked to speak to a supervisor and was put on hold for 30 minutes. I then spoke with a supervisor for 2.5 hours trying to exchange my brand new broken computer for one that works. The supervisor kept trying to process the computer as a return and then charge me for a new one. she also would not give me expeditated shipping for free stating that there is no option to give it to me for free. In the end I was able to exchange the broken computer for a new one that was ordered. It wont be shipped until September 1st and my original order was July 13th. This means I wont receive my computer until after school starts which is less than ideal. I also have three emails with three different prices for the same computer configuration. What the supervisor ultimately did was discount the new computer enough that she could "sell" it to me without charging my credit card and make this process look like I returned a computer and then purchased a new one.
HP: I am happy to speak to someone and share pictures, videos and screen shots of this process. I look forward to speaking to you.
Date published: 2022-08-05
Rated 5 out of
5
by
Noellenchris from
Good coverage
Great coverage for a good price. Haven't needed to use it yet.
Date published: 2022-08-01
Rated 5 out of
5
by
Marisela K from
Extra warranty should start after 1 year
I wish an extra year was included when buying care pack. After that it would be nice to start your warranty. So far, I really enjoy this laptop!
Date published: 2022-05-12
Rated 4 out of
5
by
DJG 4321 from
HP Pavilion Care Pack
Time will tell. Decided is was better to have it an not need it than not have it an need it.
Date published: 2022-05-04
Rated 5 out of
5
by
archaz from
Worth the cost + refund if you do not use
Excellent policy. however, I have not had to use it yet and hope I do not have to.
Date published: 2022-04-25
Rated 1 out of
5
by
Anonymous from
Disappointed
Beyond disappointed. I needed this laptop this week and was assured it will be shipped out by April 11. I received a notification that it will not be shipped out until the 24th which is unacceptable given I need this for work and will be out of town at the time it will be shipped. This is a clear months of waiting I have done with no good reason except a bunch of apologies. My experience has been horrible and I will not recommend this to anyone else. Healthcare professionals, Frontline heroes or otherwise I cannot recommend this brand for anything given the disappointment I have faced.
Date published: 2022-04-15
Rated 5 out of
5
by
JFMZ from
1st laptop
I know what can happen so it is nice to have it just in case
Date published: 2022-04-11
Rated 3 out of
5
by
SMP2 from
3Yr Insurance w/Accidental Damage
I am not able to rate this care pack because I have not had to use it. I just purchased it for a new laptop.
Date published: 2022-04-10
Rated 1 out of
5
by
Customer 12245 from
Intermittent issues
I have had the product 1 week. The network capabilities didn’t work on a say. Spent several hours trying or figure it out. Later that day turned on the laptop and it worked.
Today u tried to turn on the laptop. NOTHING.
Date published: 2022-04-09
Rated 5 out of
5
by
Rwevets from
Appears as good extended warranty.
Appears to be all encompassing. We will see if we get the fee back if we don’t use the warranty. That will make it perfect
Date published: 2022-04-09
Rated 3 out of
5
by
jasonJayhawk from
Not sure how to associate to my new laptop!
I added a 3-year-warranty to the laptop, but the warranty doesn't show the extended date on the computer I purchased, and no new information transferred to the laptop that I purchased the are pack for. I don't know how to rate a care pack if I haven't used it yet! My hope is I won't need to lose it, and allow me to claim the refund for not using it over the next three years. That's a genius option, and caused me to purchase it (so long as I don't forget in three years!).
Date published: 2022-04-05
Rated 3 out of
5
by
GMaster from
Just good enough.
No better than my previous HP with Windows 10. The hinge broke on the last one. This one cost a lot more. And I don't like the touch pad without the click tabs - it is too easy to touch with both hands and then you have to "escape" to get back to do what you want.
Date published: 2022-03-20
Rated 5 out of
5
by
syddoc from
Love the machine...works perfectly
Computer works quickly and well. Have not needed the care pack (hopefully never)!
Date published: 2022-03-15
Rated 5 out of
5
by
DMR08 from
Could not pass this offer up
This is a great deal and package. Accidents do happen but you never know when!
Date published: 2022-02-09
Rated 4 out of
5
by
Kat23 from
So Far So Good
I haven't used this yet, I couldn't give a fair rating
Date published: 2022-02-04
Rated 2 out of
5
by
Techgeeze from
I expect trouble when I claim the refund.
I bought this plan based on the representation that I could get a full refund if I made no claim for three years. I fully expect that is the most likely outcome - however the refund claim paperwork does not list the exact product that I bought. I anticipate a big hassle in trying to get the refund three years hence and that leaves a very bad impression of HP's integrity. I would never have bought the care pack without the refund provision so I feel I may have been taken advantage of by HP.
Date published: 2022-02-01
Rated 5 out of
5
by
cwin1217 from
Protection plan
I like the idea of a 3-year protection plan where I get my money back if I do not use it.
Date published: 2022-02-01
Rated 5 out of
5
by
Anonymous from
Great Laptop.
Easy process to order and laptop was delivered earlier than expected. Great computer at a good price.
Date published: 2022-02-01
Rated 5 out of
5
by
BeachB from
Loyal HP customer (this was not solicited)
HP stuck by me when my 1st HP product had an issue so I will continue to be loyal to HP and have learned the value of an extended warranty with tech equipment.
Date published: 2022-01-23
Rated 5 out of
5
by
Tjnklittle from
I think a Warranty is always a good thing.
This looks like a good warranty. I hope that i don't have to use it.
Date published: 2022-01-19
Rated 1 out of
5
by
CD43 from
Warranty is not activated
I have tried twice to attach this HP 3 year w/Accidental Damage with my laptop, and no response from HP. The HP Laptop shows the warranty has expired and will not register the warranty product with the laptop
Date published: 2022-01-13
Rated 5 out of
5
by
Val214 from
Safety first.
I just got set up. I am very glad to have this protection. I pray I will never have to use it.
Date published: 2021-12-30
Rated 5 out of
5
by
J Wilhelm from
Exactly what I ordered, earlier than promised!
Order was fulfilled a couple of weeks earlier than anticipated. Computer is beautiful, lightweight, responsive - exactly what I needed. I am very satisfied with my purchase.
Date published: 2021-12-20
Rated 5 out of
5
by
Jonathan111 from
Care pack review
This product care pack is a wonderful addition to a computer
Date published: 2021-12-16
Rated 5 out of
5
by
katyb2021 from
Safety
The laptop is so slim that I feel safer with this insurance.
Date published: 2021-12-07
Will this care package work with any type of hp envy x 360 15 in laptop ?
Thank you for your question about HP Care Packs! To determine which HP Care Pack is compatible with your device, visit this link: https://cpc2.ext.hp.com/
Date published: 2023-04-10
If I purchased an hp chromebook recently, dropped it, and wanted to repair it, would it be too late to purchase this? I’m an online college student
Thank you for your question! The HP 3 year w/Accidental Damage plan must be purchased within the product's first year and the laptop must be in good working condition at the time of purchase.
Date published: 2023-10-30
Your site says "Get 100% money back (excluding tax)". What exactly does this mean?
Thank you for your question! This is a Care Pack that qualifies for our Risk-Free Rebate. The Risk-Free Rebate allows you to protect your PC with an HP Care Pack; and if you don’t use it, get your money back, excluding taxes paid, guaranteed.
Visit http://store.hp.com/us/en/riskfreecarepack for more information.
Date published: 2024-08-22
I have submitted multiple emails requesting confirmation and activation of my HP care pack, since Jan... Is this a scam? I have called many times only to be transferred to a dept asking for a call back number, and the voice mail is full! Plz Advise!
Sorry for your issues! Please visit our HP Support Page for help in resolving this technical issue. Online Support: For technical support with this product, visit HP Customer Support http://support.hp.com. Social Media Support: To find solutions, ask questions, and share tips, join us on the HP Support Community at community.hp.com, on Twitter at twitter.com/HPSupport, and Facebook at facebook.com/HPSupport. You can also call at 1-800-474-6836. The HP Support Assistant App can also assist with warranty questions as well. It should be downloaded on your HP PC currently.
Date published: 2023-05-27
Does this pack have global coverage?
No, Care Packs are only valid in the country they were purchased in.
Date published: 2023-04-03
Does this plan cover theft and if not do you have an recommendations for something of that nature?
Hello Charlotte and thank you for your question! Unfortunately, this HP Care Pack does not cover theft. For personalized assistance in choosing the best Care Pack for your HP PC, it is recommended to open a chat with an HP Live Expert. You can do that on this product page today!
Date published: 2023-05-27
How long does it take to receive the care pack? I’ve been waiting a month for mine.
Thanks for your question! This item should have been delivered automatically to your email address. Please check through junk or spam email because sometimes the email can get directed automatically there. If not found please contact consumer product care pack service support, please call 1-800-474-6836.
Date published: 2023-02-15
Return and exchange information
HP.com will accept returns or exchanges for this product up to 30 days from the date of delivery. A 15% restocking fee may apply. For details, please visit: https://www.hp.com/us-en/shop/cv/returnsandexchanges.
