HP 6 month SmartFriend Service
DIGITAL
- Error troubleshooting
- Software installation & OS Updates
- “How-to” assistance
- Connectivity assistance, Virus removal
- 24/7 on-call tech support, Any brand deviceSee all Specs
Product # UC5Y5E
HP 6 month SmartFriend Service
$0.00
We are here 24/7 to help you with any tech question, big or small. You don't have to call a relative or friend, just call us and we'll get you squared away. Really anything—for any device or brand, just pick up the phone and ask any tech question. All day, every way, we're here to help.
Ready to Help 24/7
Connect to a real person who can help you with any of your technical difficulties, big or small. We will help you answer all your "How do I's" for any device, brand, or operating system. We will provide a solution, via phone or secure remote access. We're here, and there, to help.
No problem too small, no issue too big
Your SmartFriend is always available to answer all your "How do I's" and resolve any tech issue you may encounter. Plus, we offer the flexibility of phone support or secure remote access to ensure your problems are solved in the most convenient way possible.
Real People. Real Answers. Hassle-Free Help.
We're here to support you 24/7 over the phone for any deivce, any operating system. Whether you're an early bird or night owl, call when you want, and we will pick up. We can't wait to help you.
Technical details
HP 6 month SmartFriend Service is rated
out of
5 by
173.
Rated 3 out of
5
by
tt2883 from
virus
I spent 2 hours saturday and 6 hours sunday to get my laptop to get of virus.
The laptop is still not working and the system is still tell me that I have issues.
Date published: 2023-12-10
Rated 1 out of
5
by
Anonymous from
HP printer wireless communication problems
Only purchased because I thought thiis might help solve my printer problem. Didn't help at all and is a waste of moneu
Date published: 2023-12-07
Rated 5 out of
5
by
Julia in Seattle from
Couldn't do it without Smart Friend
Smart Friend people always know really quickly what needs to be done and how to do it.
Date published: 2023-11-30
Rated 2 out of
5
by
Riz S from
Smart Friendly- Really???
Very limited scope of services. An independent tech support provider will be better value for your money.
Date published: 2023-11-11
Rated 1 out of
5
by
We shall see from
Your pushing me to rate your Smart Friend Service
I went through three poorly trained people before ANY of them could/would tell me my lap top was "too old" to purchase an extended warranty for. WELL over an hour and NONE of them were able or willing to simply state, "we don't sell warranties for our products after four years from the date of purchase". How this "Smart Friend Service" works or whether it's worth it or not, I have no idea as I have not even read it yet. I wanted another year of warranty coverage because this IS an HP and it HAS required warranty repair repeatedly. So, your "sales people" are fearful of admitting you don't want to cover your shoddy merchandise longer than four years. I shall make EVERY effort to NEVER purchase an HP ANYTHING.
Date published: 2023-11-10
Rated 5 out of
5
by
Plea from
Peace
I have not used it yet but peace of mind is there
Date published: 2023-10-22
Rated 1 out of
5
by
Mike Cro from
RIP OFF
I purchased this product telling them I needed help with a server after 4 different people got involved they advised me they do not support servers & that I can not have a refund.
Date published: 2023-09-20
Rated 1 out of
5
by
Kathryn 631 from
HP
I called and requested this to be canceled and refund my money. HP did a BIOS update which failed. Since I didn't have an extended warranty on the computer your comoany feels that it is my problem. Therefore, I would be unable to use this service. Please note it took just over an hour and 5 different people to accomplish this request.
Date published: 2023-09-16
Rated 1 out of
5
by
SteveDFW from
HP 6 month SmartFriend Service
I rate this as a 1 only because I have not used this as of yet. It may very well be worth the cost in the future but as of now I can not rate it
Date published: 2023-08-27
Rated 5 out of
5
by
Anonymous from
???
I felt protected after your tech support fixed something I could not resolve by myself, due to my age and technical background
Date published: 2023-08-22
Rated 5 out of
5
by
Michela from
NICE!
So far so good. Lightweight, for the size. Quick setup. Easy to follow instructions. I just wish that the print on the paper users guide was bigger. I am OLD! lol
Date published: 2023-08-01
Rated 5 out of
5
by
Anonymous from
I got quick and expert help from each department that I dealt with.
If you are having problems with your HP printer and if there is a fix, the folk in the printer department will definitely solve your issue. very friendly and very helpful. Go directly to them and bypass other departments.
Date published: 2023-07-31
Rated 3 out of
5
by
G. Christman from
Agent Mandeep
Customer Service representative Mandeep helped me where everyone before him were unknowledgeable . Because of his expertise I was able to restore my HP 27-a230 !
Date published: 2023-06-17
Rated 5 out of
5
by
jorja1 from
Computer Works Alot Beter.
Did a great job cleaning up my computer.
Date published: 2023-06-07
Rated 5 out of
5
by
Anonymous from
Great Assistance! Put yourself in Expert Care
Very Professional and Knowledgable
Date published: 2023-05-31
Rated 1 out of
5
by
RH2023 from
Caveat Emptor
I had a lightly used HP 6950 printer. It was 5 years old. It stopped printing. The only way I could talk to someone in Tech Support was if I bought a 6 month or 1 year tech support subscription. I just wanted to pay for a 1 time, 1 call but I was told that would cost $99 where as a 6 month subscription was only $60. I paid the $60, called the tech support number and was told that my printer head had failed and that because my model printer was discontinued, HP no longer sold the printer head that I needed. The HP folks recommended that I buy a new printer. So I paid $60 only to be told HP no longer made the part I needed. I asked if they would apply the $60 I paid for 6 months of tech support to a new printer. HP said no. I was told the 6 month of support I just paid for could be used for my new printer. I told the HP Rep that was not helpful since a new printer comes with a 1 year warranty.
HP used to be a great company that made great products. Neither is true any more. When the rep asked if I was ready to buy a new printer, I Informed them I was incredibly disappointed in HP and that I will be buying an EPSON printer. I bought a new EPSON printer and it’s GREAT. I will NEVER buy another HP product.
Date published: 2023-05-08
Rated 1 out of
5
by
Anna, HP laserjet owner from
Time consuming and not helpful
The service is time consuming, every call in takes 45 minutes to several hours. There were instances where the issue wasn't even resolved. I had to pay two separate fees for the same service. My printer would work but go offline as soon as my computer restarts, then I'd have to call in again. Each person does something different. Overall, this has been super frustrating.
Date published: 2023-04-26
Rated 5 out of
5
by
Richard W. G. from
"Excellent Service"
The best thing I ever did was to get 6 months of SmartFriend Service. Without it, I don't think I would have been able to upgrade from Windows 10 to Windows 11.
Date published: 2023-03-17
Rated 1 out of
5
by
CharlesDopke from
Crap HP Service
Do Not Waste Your Money. You will be dealing with numerous almost non English speaking Indians that know little or nothing. I talked to at least three support people each under a minute before the call was disconnected. The only emphasis from SmartFriend was to get a payment. If HP can sell a product in the USA they can afford to provide real support service in the USA too.
Date published: 2023-02-20
Rated 4 out of
5
by
Anonymous from
My Computer Needs & Wants
From the moment I began processing my thoughts on what kind of computer I was exactly looking for I, with the assistance of one of your technicians, finally nailed down pretty much what I needed and wanted.
Date published: 2023-02-08
Rated 1 out of
5
by
R Smith from
Cannot reach anyone and I paid fort his help
Cannot reach anyone and I paid for this help
Date published: 2023-01-31
Rated 5 out of
5
by
CPJJ from
SmartFriend Service
Could not have moved files without this.
Date published: 2023-01-25
Rated 5 out of
5
by
Anonymous from
SMART FRIEND IS FOR DUMB PEOPLE (SPECIFICALLY ME!).
SMART FRIEND IS WELL WORTH THE NOMINAL CHARGE!
Date published: 2022-12-26
Rated 5 out of
5
by
Redboots from
Great service
Prompt, competent, help. Much appreciated.
Date published: 2022-12-19
Rated 1 out of
5
by
RBRS from
Couldn't recognize my account and gave bad info
So far have not helped and actually gave contadicting information from what I recieved from Laplink after that ended up solving the problem
Date published: 2022-12-18
Rated 5 out of
5
by
HP's New Friend from
The Tech Wizards at HP Win!
Very happy with your service!
Date published: 2022-11-09
Rated 1 out of
5
by
Smart Friend not smart from
Smart Friend is Difficult to use they never help
very difficult to use they never are able to verfy my member ship it takes that 30 mins to confirm i am a paid member then their website is down and they never get to the problem at hand
Date published: 2022-09-24
Rated 2 out of
5
by
Ms. D. from
Paid for it - in case computer brakes
I don't know how to use this service
Date published: 2022-09-09
Rated 5 out of
5
by
JYates from
Reliable computer service
Great so far
Date published: 2022-09-08
Rated 2 out of
5
by
LTRII from
Probably a waste of money.
Staff not prepared to identify and resolve RealTek wi-fi adapter issue.
Date published: 2022-09-08
I have a SmartFriend Service Agreement with a monthly subscription and am interested in learning the cost of a six month and one year plan. I would guess those plans would provide the same coverage and be more cost effective.
Hello. Thanks for your question. We recommend reaching out to HP Smart Friend at (844) 814-1800 for further assistance.
Date published: 2023-03-11
Also, why is it so difficult to locate information on my SmartFriend Agreement Plan? I am trying to locate the page that shows my monthly payment for accounting purposes.
Hello. Thanks for your question. We recommend reaching out to HP Smart Friend at (844) 814-1800 for further assistance.
Date published: 2023-03-11
I downloaded MF5900dw print drivers for my Canon laser printer. I am able to print a test page from the Canon software but can not print from Microsoftware Office, Google email or anything else. I tried wireless setup and cable neither one worked.
Our apologies for the issues with this HP product! Please visit our HP Support Page for help resolving this technical issue. Online Support: For technical support with this product, visit HP Customer Support at http://support.hp.com. Social Media Support: To find solutions, ask questions, and share tips, join us on the HP Support Community at community.hp.com, on Twitter at twitter.com/HPSupport, and on Facebook at facebook.com/HPSupport.
Date published: 2024-06-22
Return and exchange information
HP.com will accept returns or exchanges for this product up to 30 days from the date of delivery. A 15% restocking fee may apply. For details, please visit: https://www.hp.com/us-en/shop/cv/returnsandexchanges.
