HP 6 month SmartFriend Service
DIGITAL
- Error troubleshooting
- Software installation & OS Updates
- “How-to” assistance
- Connectivity assistance, Virus removal
- 24/7 on-call tech support, Any brand deviceSee all Specs
Product # UC5Y5E
HP 6 month SmartFriend Service
$0.00
We are here 24/7 to help you with any tech question, big or small. You don't have to call a relative or friend, just call us and we'll get you squared away. Really anything—for any device or brand, just pick up the phone and ask any tech question. All day, every way, we're here to help.
Ready to Help 24/7
Connect to a real person who can help you with any of your technical difficulties, big or small. We will help you answer all your "How do I's" for any device, brand, or operating system. We will provide a solution, via phone or secure remote access. We're here, and there, to help.
No problem too small, no issue too big
Your SmartFriend is always available to answer all your "How do I's" and resolve any tech issue you may encounter. Plus, we offer the flexibility of phone support or secure remote access to ensure your problems are solved in the most convenient way possible.
Real People. Real Answers. Hassle-Free Help.
We're here to support you 24/7 over the phone for any deivce, any operating system. Whether you're an early bird or night owl, call when you want, and we will pick up. We can't wait to help you.
Technical details
HP 6 month SmartFriend Service is rated
out of
5 by
173.
Rated 5 out of
5
by
Cherrygirl from
HP Purchase
Fast to learn easy to set up programs
Date published: 2022-09-08
Rated 5 out of
5
by
Sissy97 from
Excellent Help
The Friends are very knowledgeable and friendly. An excellent resource to set up a new computer and roust out any bugs! I also have a Friends account for my main desktop and am very reassured that glitches can be quickly resolved. Highly recommended by me!
Date published: 2022-08-14
Rated 5 out of
5
by
Rachet from
HP ENVY Laptop 17t-ch100
I recently purchased an HP ENVYLaptop 17t-ch100 for my daughters' masters work and she loves
it! The 17" screen is awesome and can preview things she couldn't on her old machine. It contains a 4 cell battery as opposed to a 3 cell and with the Intel Core i7-1195G7 with turbo boost it functions flawlessly. It's got plenty of ram and storage space. All in all I strongley recommend it!
Date published: 2022-07-24
Rated 5 out of
5
by
Name is in the paper work from
Great source for dealing with software issues.
So far, I’ve found it to be excellent and completely lives up to my expectations…
Date published: 2022-06-24
Rated 1 out of
5
by
JMIG from
Purchase of HP Gaming PC
Horrible ordering/cancellation experience.
Will not buy an other HP PC product ever!
Date published: 2022-06-04
Rated 5 out of
5
by
Marisela K from
Helpful
Has been helpful so far with helping for starting everything to begin!
Date published: 2022-05-12
Rated 1 out of
5
by
LaUra552022 from
Useless service
not worth it, computer never arrived but smartfriend service still charged
Date published: 2022-05-05
Rated 2 out of
5
by
LetsGetAlong from
Hard to use SmartFriend
Its to hard to use. Always got to give out seria #s to everyone on the phone. WHEN you can get SOMEONE on the phone
Date published: 2022-04-12
Rated 1 out of
5
by
Hebco from
Where is the service??
This sounded like a good idea but I have no information on how to use this service. I reached out to HP after receiving my new laptop and was assigned a case number. After I was told that they could not help me linking my mouse to the new laptop. I was told I would have to pay for help. Very disappointed
Date published: 2022-02-27
Rated 1 out of
5
by
Anonymous from
Poor Smart Friend Service
SmartFriend charges you $46 a month even if you don’t sign up with them and I don’t need their service. They don’t answer emails and when you call and speak to someone they try to sell you more accessories. Horrible company!!!
Date published: 2022-02-17
Rated 1 out of
5
by
Patricia G from
I don't know how to contact this service.
I never heard from this service and I can use the help.
Date published: 2022-02-05
Rated 1 out of
5
by
coachsteele from
6 Month SmarFriend Service
We have not figured out how to connect with this service and have ben unable to connect with HP on this. Not worth the money we paid, if we cannot use the service.
Date published: 2022-01-26
Rated 1 out of
5
by
zichijos from
I regret purchasing this computer
My $2,200 Omen laptop arrived defective. I've spent 6 hours attempting to resolve software issues alone and other 3 hours with a HP representative. The first HP representative told me I did not purchase the correct plan for technical assistance as I was reading the invoice that shows HP 3 Year with accidental damage AND 6 months of tech support. I regret my purchase and wish I could have a full refund.
Date published: 2022-01-24
Rated 5 out of
5
by
lkrawson from
Help
Called about an issue and the first technician was a little difficult to understand and I was not sure he understood what I was trying to say. He connected me with another tech and the second tech was a whiz. He understood the problem and fixed it right away. It's good to know they are there!!
Date published: 2022-01-18
Rated 5 out of
5
by
TforTexas from
Great HP
Graphics are Vivid Colors, Keyboard is fantastic. Excellent Laptop.
Date published: 2022-01-13
Rated 1 out of
5
by
Anonymous from
Email
Just cannot get email to work but it is currently believed this is an ATT problem and not HP's. (worst time of my life) That may change if ATT is ever able to fix problem. Otherwise, the HP computer is really very good.
Date published: 2021-12-25
Rated 1 out of
5
by
Fink from
My 1st call to Smartfriend Service.
Called since I thought I had to register my computer. Rep had no idea and took long time for him to find out. Asked about transferring my data to new HP computer and could not understand anything he said in his explanation. I'm wondering if my subscription is worth the cost.
Date published: 2021-12-22
Rated 1 out of
5
by
1gnger from
6 month SmartFriend service
Difficulty registering g product for this service. Missed the call, no more opportunities?!
Date published: 2021-12-12
Rated 5 out of
5
by
Jmartinez from
Really Great and happy with it!
Really pleased with it, I'm glad I invested in this!
Date published: 2021-08-23
Rated 1 out of
5
by
Sad Puppy from
Start Date should be when Computer is built.
SmartFriend Service start date should be when the computer is built. So, I am paying for SmartFriend Service on a computer that does not exist because I ordered a custom built computer.
Date published: 2021-07-22
Rated 1 out of
5
by
Father123 from
Broken heart father
Never again I will buy anything from hp they made difficult in this time
Date published: 2021-07-21
Rated 3 out of
5
by
Kihei from
Not Yet Effective
I assume this service will begin when I receive my new laptop.
Date published: 2021-07-01
Rated 1 out of
5
by
meeet from
Computer
I am not sure why I received this questionnaire since I have not received the item and therefore cannot comment. I would think there would be some check of the status of the order before sending this out.
Date published: 2021-06-20
I have a SmartFriend Service Agreement with a monthly subscription and am interested in learning the cost of a six month and one year plan. I would guess those plans would provide the same coverage and be more cost effective.
Hello. Thanks for your question. We recommend reaching out to HP Smart Friend at (844) 814-1800 for further assistance.
Date published: 2023-03-11
Also, why is it so difficult to locate information on my SmartFriend Agreement Plan? I am trying to locate the page that shows my monthly payment for accounting purposes.
Hello. Thanks for your question. We recommend reaching out to HP Smart Friend at (844) 814-1800 for further assistance.
Date published: 2023-03-11
I downloaded MF5900dw print drivers for my Canon laser printer. I am able to print a test page from the Canon software but can not print from Microsoftware Office, Google email or anything else. I tried wireless setup and cable neither one worked.
Our apologies for the issues with this HP product! Please visit our HP Support Page for help resolving this technical issue. Online Support: For technical support with this product, visit HP Customer Support at http://support.hp.com. Social Media Support: To find solutions, ask questions, and share tips, join us on the HP Support Community at community.hp.com, on Twitter at twitter.com/HPSupport, and on Facebook at facebook.com/HPSupport.
Date published: 2024-06-22
Return and exchange information
HP.com will accept returns or exchanges for this product up to 30 days from the date of delivery. A 15% restocking fee may apply. For details, please visit: https://www.hp.com/us-en/shop/cv/returnsandexchanges.
