Sorry for your issues. This Dock is backward compatible with USB-C® Alt mode, ports will work at USB-C® Alt mode speeds which are dependent on host specifications. For USB-C® Alt mode, the host PC must support Thunderbolt™ 3 or Thunderbolt™ 4 running a DP 1.4 DSC host. Please ensure your Dell laptop has the compatible ports to support this Dock. If the laptop does have a Thunderbolt 3 or 4 port, please contact HP Support for assistance with this issue. Online Support: For technical support with this product, visit HP Customer Support http://support.hp.com. Social Media Support: To find solutions, ask questions, and share tips, join us on the HP Support Community at community.hp.com, on Twitter at twitter.com/HPSupport, and on Facebook at facebook.com/HPSupport.
Answered by: HP Team Grant
Date published: 2023-05-27