HP 3 Year Pickup And Return Support W/Accidental Damage Protection and Risk Free
DIGITAL
- Get 100% money back (excluding tax)
- Accidental damage protection
- Hardware Repair Coverage
- Coverage begins day of PC purchase
- No extra fees for repairsSee all Specs
Product # U9ED6E
HP 3 Year Pickup And Return Support W/Accidental Damage Protection and Risk Free
$0.00
Extended coverage begins the date of PC purchase or PC ship date, whichever is later. You'll get the most coverage and value if you buy this plan when you purchase your PC. With HP Pick Up and Return with Accidental Damage Protection Service, you’ll enjoy quick pickup, repair and return of your PC, shipping included. You’ll also have access to 24x7 technical support and extended coverage—while keeping your PC covered by the manufacturer that knows it best. Drops? Spills? We’ve got you covered from unexpected accidents. Extend and enhance protection beyond your standard limited warranty with reliable support, expedited repairs, and accidental damage protection. Multi-year options are available.[1]
Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit https://cpc2.ext.hp.com/. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
This is a Care Pack that qualifies for our Risk Free Rebate. The Risk Free Rebate allows you to protect your PC with an HP Care Pack; and if you don’t use it, get your money back, excluding taxes paid, guaranteed.
Visit http://store.hp.com/us/en/riskfreecarepack for more information.
Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit https://cpc2.ext.hp.com/. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
This is a Care Pack that qualifies for our Risk Free Rebate. The Risk Free Rebate allows you to protect your PC with an HP Care Pack; and if you don’t use it, get your money back, excluding taxes paid, guaranteed.
Visit http://store.hp.com/us/en/riskfreecarepack for more information.
Drops and spills protection
Accidents happen, but fortunately your device is protected. HP will repair or replace your device if it’s been damaged from any accidental drops, spills, or electrical surges.
Reliable support 7 days per week
Connect with knowledgeable agents, available to you 7 days per week, and get your device repaired quickly with no unexpected costs.
Free and easy shipping
Does your PC need to be sent in for repair? Don’t worry! HP will mail you a pre-paid shipping label and box, so your repair shipping comes at no additional cost.
Technical details
HP 3 Year Pickup And Return Support W/Accidental Damage Protection and Risk Free is rated
out of
5 by
891.
Rated 1 out of
5
by
Anonymous from
Steer Clear
I would not buy the warranty again because I had a minor issue which was totally my fault, and when I called HP, I was told that I would have to pay for simple instructions. The sales representative at HP had led me to believe that all problems were covered by the HP warranty. I called the Geek Squad at Best Buy who told me in less than 5 minutes how to solve my problem.
Date published: 2024-06-29
Rated 3 out of
5
by
Lung from
Scanner connectivity issue
My husband and I each own one of these printers. Both of us had an issue with scanning and sending the scan to our computers. Printer keeps saying it isn't connected. We thought it might be an internet issue, so we connected our computers to the printers with a cord and the scan still doesn't work. Printing does. The only way we can scan is to a flash drive in the printer. We have tried reinstalling the printer drivers which did not help. Other than that, the printers are fine.
Date published: 2024-02-05
Rated 5 out of
5
by
Anonymous from
This is the best HP laptop I now own.
I really love and admire my new HP laptop. And much more advanced.
Date published: 2024-01-26
Rated 1 out of
5
by
KenWLV from
No confirmation of warranty so far
No idea how/or even if it will work. It has been two weeks and I have still not received any indication that I got anything for the money I paid. When I paid for it, there was an email that said I would receive registration info, but to date, nothing. Is it even real????
Date published: 2024-01-20
Rated 5 out of
5
by
Gwensworld from
Great PC
Light and love the key board…. Boots up quickly
Date published: 2024-01-18
Rated 5 out of
5
by
V. Tate from
Ease of mind
The care package program gives me comfort that my laptop is covered.
Date published: 2024-01-16
Rated 5 out of
5
by
Anonymous from
HP Laptop Review
Excellent for work school or travel
Date published: 2024-01-16
Rated 5 out of
5
by
KennethL from
Here is hoping!
I have not used my extended warranty so far but I expect the HP quality I have always enjoyed/
Date published: 2024-01-16
Hello, does the extended warranty apply for laptops purchased outside of the USA?
Care Packs are only valid in the country the Care Pack is purchased in.
Date published: 2024-01-19
DOES GHIS INCLUDE CALL IN HELP HP COMPUTER PROBLEMS
Thank you for your question! This Protection Plan will include call-in tech support.
Date published: 2024-03-27
I purchased my pavilion from Staples I bought 4 years accident, breakdown coverage. Its through Asurion it cost $299.99, Mt question is it the same as the protection HP offers if not who i the best ?
Thank you for your question! This is an HP 3-year Pickup and Return Support w/Accidental Damage Protection HP 15 17 / Pav 10 NB. That means this is a 3-year HP Care Pack with Accidental Damage Protection for an HP Pavilion 15" and HP Pavilion 17" notebook. This is a 3-year total plan, not an extension. This forum does not have information on what warranty options Staples may offer. HP Warranty decisions are determined by HP Technical Support. Unfortunately, this forum does not have information on how hypothetical or potential issues are resolved, as each issue is unique and has its own set of circumstances. For more information about HP Care Pack Services, visit this link: https://www.hp.com/us-en/shop/cv/carepackfaq
Thank you for being an HP customer!
Date published: 2023-05-27
My 3 year Care pack expired without me knowing in August, and I want to extend it. Is that possible?
Thank you for your question about HP Care Packs! To determine which HP Care Pack is compatible with your device, if any, visit this link: https://cpc2.ext.hp.com/
Date published: 2023-11-13
could i purchase the care pack for the Laptop in India
HP Care Packs purchased at the HP US Store are valid in the US only. For assistance in India please visit this site: https://www.hp.com/us-en/contact-hp/ww-how-to-buy.html
Date published: 2023-05-27
This comes with an international warranty ...?
The HP Care Packs are good in the country of purchase only. As this is the HP US Store this Care Pack would only be valid in the US.
Date published: 2023-05-27
Does the 3-year care pack cover if my laptop screen get's cracked?
This Accidental Damage Protection Plan does offer screen protection for damage from accidental occurrences. HP Warranty decisions are determined by HP Technical Support. Unfortunately, this forum does not have information on how hypothetical or potential issues are resolved, as each issue is unique and has its own set of circumstances.
Date published: 2023-07-10
If a hard drive might be failing, and i have had this system less than a year, what are my options? can a SSD be placed in the slot and get RAM? install everything? i don't have a backup system.
Thank you for your question! Being that the PC is less than a year old please contact HP Support for assistance. The HP Technical Support team will give you the options from there. Online Support: For technical support with this product, visit HP Customer Support http://support.hp.com. Social Media Support: To find solutions, ask questions, and share tips, join us on the HP Support Community at community.hp.com, on Twitter at twitter.com/HPSupport, and on Facebook at facebook.com/HPSupport.
Date published: 2023-05-27
Why dose extended warranty begin on the date of purchase? This seems to mean that, my computer was purchased 8 months ago, your extended warranty is for 22 months?
Thank you for your question! The standard HP Warranty does not include Accidental Damage. This HP 3-year Pickup and Return Support w/Accidental Damage Protection HP 15 17 / Pav 10 NB will cover anything else not covered by the standard HP Warranty in the first year. This is a Care Pack that qualifies for our Risk-Free Rebate. The Risk-Free Rebate allows you to protect your PC with an HP Care Pack; and if you don’t use it, get your money back, excluding taxes paid, guaranteed.
Date published: 2023-05-27
i am moving to India is this cover over there
Thank you for your question! Unfortunately, HP Care Packs do not offer international service at this time.
Date published: 2023-05-27
Does this include updates?
It is unclear what is meant by updates on a Care Pack. Please clarify the question and resubmit. The question will be answered as quickly as possible.
Date published: 2023-05-27
According to your records, when did I purchase my computer computer?
Thank you for your question! This forum does not have access to customer information. You can see the purchase date by opening the included HP Support Assistant app or by contacting HP Support directly. Online Support: For technical support with this product, visit HP Customer Support http://support.hp.com. Social Media Support: To find solutions, ask questions, and share tips, join us on the HP Support Community at community.hp.com, on Twitter at twitter.com/HPSupport, and on Facebook at facebook.com/HPSupport.
Date published: 2023-05-27
What if I move to a different country from here?
Thank you for your question! HP warranty claims service is available worldwide. For restrictions and other details visit this website: https://www.hp.com/us-en/privacy/limited_warranty.html#6
Date published: 2023-05-27
Does this HP pick up and support cover Serbia?
HP Care Packs purchased from the HP US Store are for Care Pack coverage in the US only. For options in Serbia please visit the HP World Store link: https://www.hp.com/us-en/contact-hp/ww-how-to-buy.html
Date published: 2023-05-27
This ism supposed to be a three year warranty. Does it start from the day of purchase? That would make it just a two year warranty. Or does it start one year after the date of purchase which would make it a true three year warranty.
Thank you for your question! The coverage of this HP 3-Year Pickup And Return Support W/Accidental Damage Protection and Risk-Free starts on the day of purchase of the product being covered. This will be a three-year total warranty. To determine which HP Care Pack is compatible with your device, visit this link: https://cpc2.ext.hp.com/
Date published: 2024-05-30
How do I purchase HP 3 year Pickup and Return Support w/Accidental Damage Protection HP 15 17 / Pav 10 NB for my laptop snc0000(2woj5av)? When I click on BUY nothing; happens.
For purchase assistance, it is recommended to open a chat with an HP Live Expert. You can open a chat by clicking the chat icon on the bottom right corner of this product page. The HP Live Expert can assist you in real time with choosing the perfect solution for your request and needs.
Date published: 2023-02-08
Don't I already have HP 3 Year Pickup And Return Support?
On this HP Support site https://support.hp.com/us-en you can use the serial number from your device to tell and would be able to directly contact HP Support if you do not see it.
Date published: 2023-10-19
My Hp Pavilion x 360 / 2 in 1 la[top / 14-ek0033dx. need warranty just got it, please let me know how can i get it
Thank you for your question about HP Care Packs! To determine which HP Care Pack is compatible with your device, visit this link: https://cpc2.ext.hp.com/
Date published: 2023-05-05
Can I wait until the manufactures warranty is about to expire so the upgraded verson does not overlap with the 1 year warranty? I would like 3 years, but not on top of the one year I already have?
Thank you for your question! Regardless of when this Plan is purchased coverage will start from the date of the PC purchase or the PC ship date, whichever is later. You'll get the most coverage and value if you buy this plan when you purchase your PC.
Date published: 2023-05-27
Is that per Year?
Hello. Thanks for your question. We recommend reaching out to the HP customer service team, https://www.hp.com/us-en/contact-hp/contact.html for further assistance.
Date published: 2023-05-27
Hi so I bought my pc in Karachi Pakistan so if I buy this extended warranty would it still apply in Pakistan including the accidental and damage Protection?
HP Care Packs purchased on this site are valid in the US only.
Date published: 2024-02-20
Once you order how do you register the product to your computer
Thank you for your question! For consumer or home Care Pack purchases: You will receive an order confirmation and a follow-up email confirming registration. For commercial or business PC care pack purchases: You will receive an order confirmation email after the purchase and a follow-up email confirming care pack registration. HP Care Packs purchased from the HP US Store are good for service in the US only.
Date published: 2023-05-27
Does this warranty cover international locations where the laptop will be used? For example laptop is bought in USA but being used in India?
HP Care Packs are valid in the country the Care Pack was purchased in.
Date published: 2023-02-28
Do you offer a 4-year extended warranty plan?
Thank you for your question! At this time, HP offers a maximum of 3-year Care Packs for consumer laptops.
Date published: 2023-05-27
Which is the correct site for posting questions about the extended coverage?
For assistance with HP Care Packs, it is recommended to open a chat with an HP Live Expert. You can open a chat by clicking the chat icon on the bottom right corner of this product page. The HP Live Expert can assist with choosing the perfect solution for your request and needs. HP Warranty decisions are determined by HP Technical Support. Unfortunately, this forum does not have information on how hypothetical or potential issues are resolved, as each issue is unique and has its own set of circumstances. We do not want to misrepresent what is covered and what is not by the Care Packs as each case is based on individual merits and situations. Hopefully, this helped.
Date published: 2023-02-28
I paid $54.00 when I purchased this computer just over a week ago at WalMart for a 2 year Protection Plan. Where is my documentation for this coverage?
Please contact Walmart for your protection plan information.
Date published: 2023-03-15
What does the care package actually cover? Is it a monthly charge? I have read through the document and I am still not clear
Thank you for your question! This HP 3-Year Pickup And Return Support W/Accidental Damage Protection and Risk-Free covers everything that is covered under a normal HP warranty. The differences are that this has 3 years of coverage whereas the normal HP warranty for consumer devices is one year, and this includes Accidental Damage protection. HP will repair or replace your device if it’s been damaged from any accidental drops, spills, or electrical surges. These instances are not covered by the normal HP Warranty.
Date published: 2024-08-21
is there a waiting period between getting the extended warranty and using it?
Thank you for your question about HP Care Packs! To determine which HP Care Pack is compatible with your device, visit this link: https://cpc2.ext.hp.com/
Date published: 2023-08-02
Does you 3 Year protection plan include battery replacement, if necessary?
Thanks for your question! For questions concerning Care Pack coverages please visit this link: https://www.hp.com/us-en/shop/cv/carepackfaq
Date published: 2024-04-09
Hi I recently purchased HP Smart Friend. What is the difference between that at hp 3 year pickup and return support.
Hello Lisa and thank you for your question! Smart Friend will provide technical support on any device or problems you may be having, whereas the Care Pack will provide Tech Support and hardware repair on the individual product the Care Pack is covering.
Date published: 2024-05-23
Return and exchange information
HP.com will accept returns or exchanges for this product up to 30 days from the date of delivery. A 15% restocking fee may apply. For details, please visit: https://www.hp.com/us-en/shop/cv/returnsandexchanges.
