Hello. Thanks for your question. The printhead is designed to prevent you from accidentally inserting it into the wrong slot. Check that the colored label on the printhead matches the colored label of the carriage slot into which the printhead is to be inserted. Here are some instructions: https://support.hp.com/us-en/product/hp-designjet-z6200-photo-production-printer/4231037/document/c02586638 Your printer uses the following printheads: HP 771 Matte Black & Chromatic Red DesignJet Printhead CE017A; HP 771 Magenta & Yellow DesignJet Printhead CE018A; HP 771 Light Magenta & Light Cyan DesignJet Printhead CE019A; and HP 771 Photo Black & Light Gray DesignJet Printhead CE020A.
Answered by: HP Live Expert Cheri
Date published: 2023-05-27