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Poly CCX 400 Business Media Phone for Microsoft Teams and PoE-enabled

Poly CCX 400 Business Media Phone for Microsoft Teams and PoE-enabled

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Product # 848Z8AA#AC3

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The Poly CCX 400 is an entry-level business phone that’s easy to use. Its interface is simple and intuitive. And contacts and meetings are one swipe or one tap away on a color touch screen.

Sound your best

Hear every nuance with Poly HD Voice and Poly Acoustic Clarity technologies. Poly Acoustic Fence technology reduces distracting background noise and makes calling a pleasure.

Stylish, ultra-usable design

Enjoy the ergonomic design and the intuitive user touchscreen interface that saves you the hassle of learning new features and functions. When a phone is this easy, better collaboration and productivity aren’t far behind.

recommended accessories

Audio clarity

Conversations stay clear with Poly HD Voice and Poly Acoustic Clarity technologies.

Distraction-free calls

Reduce distracting background noise with Poly Acoustic Fence technology.

Touchscreen controls

Contacts and meetings are easily accessible via the color touchscreen with 5” multi-touch LCD display.

IT friendly

Easy for IT to manage with provisioning and management of telephony deployment and support.

Optional wall mount

Wall mountable with optional CCX 400 wall mount kit sold separately.

Communications platforms

An IT manager's dream, this desk phone was created for communication and is optimized and certified to work with top virtual meeting providers.[1]

Technical details

Poly CCX 400 Business Media Phone for Microsoft Teams and PoE-enabled

Display type

Color LCD

Screen Size

5"

Audio Features

Poly HD Voice; Poly Acoustic Clarity technology provides full duplex conversations, acoustic echo cancellation, and background noise suppression; Poly Acoustic Fence technology eliminates background noise when using a handset or wired headset; Poly NoiseBlockAI technology removes most background noise when using the speakerphone; TIA-920 wideband audio, type 1 compliant (IEEE 1329 full duplex); Individual volume settings with visual feedback for each audio path; Voice activity detection; Comfort noise generation; DTMF tone generation (RFC 2833 and in-band); Low delay audio packet transmission; Adaptive jitter buffers

Audio codecs

G.711 (A-law and μ-law); G.722; G.722.1; G.729AB; iLBC; OPUS

VoIP Features

24 lines (SIP registrations); IETF SIP (RFC 3261 and companion RFCs)

Ports

1 USB 2.0 Type-A (for media and storage applications); 2 RJ-45 (10/100/1000BASE-TX Mbps)

Headset Ports

1 RJ-9; 1 Electronic Hook Switch (EHS) port for optional adapter

Headset and Handset Compatibility

Compatible with commercially available TTY adapter equipment; Compliant with ADA Section 508 Subpart B 1194.23 (all); Hearing aid compatibility to ITU-TP.370 and TIA 504A standards; Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids; USB Type-A headset support

Supported network protocols

Manual or dynamic host configuration protocol (DHCP) network setup; 10/100/1000 Base-TX across LAN and PC ports; Conforms to IEEE802.3-2005 (Clause 40) for physical media attachment; Conforms to IEEE802.3-2002 (Clause 28) for link partner auto-negotiation; IPv6

Special features

Unicode UTF-8 character support; Adjustable desk stand (2 positions)

Security management

802.1X Authentication and EAPOL Media encryption via SRTP; Digest authentication; Encrypted configuration files; HTTPS secure provisioning; Password login; Support for signed software executables; Support for URL syntax with password; Transport Layer Security (TLS); SRTP media encryption using AES 256 bits

Warranty

Poly standard one-year limited warranty

What's in the box

Console; Desk stand; Handset with handset cord; Network (LAN) cable-CAT-5E; Setup sheet

Manufacturer Product Number

2200-49700
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Where in God's name do you find the drivers for this phone?

Asked by: memnoc42
Thank you for your question! For support with Poly product's please visit this link: https://reinvent.hp.com/poly-contact-sales-us
Answered by: HP Team Grant
Date published: 2025-01-30

Per my previous question. We purchased this phone and only have laptops. We have a wireless server with no access to the network server. Is it possible to hook this phone up directly to a laptop to use with MS Teams using an ethernet adapter?

Asked by: Todd W.
Thank you for your question, Todd. It is recommended to contact Poly Support directly for assistance with this technical question. Please go to this link for assistance: https://support.hp.com/us-en/poly
Answered by: HP Team Grant
Date published: 2024-11-25

How is the OS on this phone upgraded if there's an upgrade available?

Asked by: Cheezegr8r
Thank you for your question! For video instructions on how to upgrade the phone when new software is available please visit this link: https://www.youtube.com/watch?v=_i_lod_Jx9c Also, upgrades can be downloaded to a USB Drive from the Poly website, then plug in your USB drive to your phone and follow the instructions.
Answered by: HP Team Grant
Date published: 2024-10-25

We only have laptops and do not have any ethernet ports. Is there ANY WAY to hook up this phone to a laptop? We can buy adapters but what do we need to get to make this phone work for us?

Asked by: Todd W.
Thank you for your question! To install a Poly CCX 400 Business Media Phone, connect an ethernet cable from the phone's LAN port to your network switch or router, then power on the phone; it should automatically launch a setup wizard to guide you through configuring your network and other settings; if your network supports Power over Ethernet (PoE), you may not need a separate power adapter; ensure you have your SIP credentials from your service provider ready to input during the setup process.
Answered by: HP Team Grant
Date published: 2024-11-22
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Return and exchange information
HP.com will accept returns or exchanges for this product up to 30 days after delivery. A restocking fee may apply. For details, please visit: https://www.hp.com/us-en/shop/cv/returnsandexchanges.