Thank you for your question! All cartridges purchased from the HP US Store are authentic. Products purchased from the HP US Store ship directly from HP. If the cartridge was not purchased here check the packaging, the cartridge itself, and use a QR code scanner or go to HP's website.
Packaging
Original HP cartridges come in premium quality packaging that is consistent. The packaging should not be damaged or opened.
Cartridge
The cartridge should be unused, with no damage, ink leakage, or toner dust.
QR code
Scan the QR code on the cartridge box with a QR code scanner app. You can also go to hp.com/go/ok, enter the serial number from the label, and click Verify.
Security label
The label should have holographic features. When you tilt the box, the toner buckets should change into shield icons, and the word "ORIGINAL" and the HP logo should appear and disappear.
Other features
Look for the HP logo on the cap, and make sure the tamper-proof seal is intact.
Answered by: HP Team Grant
Date published: 2024-11-07